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Lettings Agent Customer Support in Warrington - Letcraft
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Lettings Agent Customer Support in Warrington - Letcraft

Customer Support

There may be several reasons that you need assistance from us.

You may be experiencing an emergency

Please call our office number immediately and leave a message and we will get back to you as soon as we locate the appropriate person to deal with the problem.

You may have a maintenance issue to report

Please call our office number during normal office hours and report the issue to one of our staff or alternatively follow the link to our maintenance email form and advise us of the issue at your convenience.

You may require assistance in obtaining information such as meter readings.

Please follow the link to our maintenance email form and advise us of the issue of your needs and we will respond to you by email as soon as possible.

You may want to discuss your tenancy, perhaps with a view to extending

Please call our office during normal office hours when hopefully the matter can be resolved during that telephone call, or if not we will take the matter on board and get back to you as soon as possible.

You may wish to make a complaint

We will at all times try to avoid giving you any cause for complaint, but because we are responsible for managing a relationship between 2 other parties as well as ourselves, we accept that from time to time we may find ourselves in a situation which you may find unacceptable and at such a time you may want and certainly have the right to make a Formal Complaint. Please follow the link to our Formal Complaints procedure which is in line with the requirements of our membership of The Property Ombudsman Redress Scheme in in line with The Office of Fair Trading guidelines.

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